dottrend is one of the world's leading online discount stores. We are a
fast growing company because we always put the customer first. A customer centered
shopping experience has always been our goal, and we pride ourselves in our
comprehensive policies that have put us in a realm above and beyond our competitors.
Here at dottrend we believe in passing along deeply discounted sale
prices to our customers,typically saving them 30-70% off of retail costs.
Our company is built on three core principles:
1. Excellent products
2. Excellent prices
3. Excellent customer service
We believe that serving our customers upholds a responsibility to ensure that they are
satisfied with their purchases. We will do our best to make sure that our customers are
happy. We believe we can create a good impact in the industry forever by focusing on
our customers' needs.
We're glad you've found your way to the online store that's known not only for the deep
discounts but also for our top-notch customer service. We hope you'll be back often and
spread the word to all your friends! Shop with us today and see
the dottrend difference.
Shipping & Delivery
FREE SHIPPING
We are glad to bring our customers great value and service. That’s why we
provide free shipping from our warehouses in Asia by ePacket or EMS and
in USA by USPS.
SHIPPING TO OVER 200 COUNTRIES
We are proud to offer international shipping services. However, there are
some locations we are unable to ship to. If you happen to be from one of
those countries we will contact you.
LOST/MISSING PACKAGES
dottrend are not liable if the incorrect address is
placed during the checkout process. Please make sure that your billing and
shipping address is correct before processing your order. If we have made
an error we will fully take responsibility of the original order that was made
for you at no charge.
CUSTOMS
We are not responsible for any custom fees once the items have shipped.
By purchasing our products, you consent that one or more packages may
be shipped to you and may get custom fees when they arrive in your
country.
SHIPPING TIME
Shipping time varies by location. These are our estimates:
Location *Estimated Shipping Time
United States 8-14 Business days
Canada, Europe 8-15 Business days
Australia, New Zealand 8-15 Business days
Central & South America 10-20 Business days
Africa 15-30 Business days
Max delivery time – 45 business days.
*This doesn’t include our 2-5 day processing time.
*All shipping times exclude clearance/customs delays
MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE
MOMENT”
dottrend is one of the world's leading online discount stores. We are a
fast growing company because we always put the customer first. A customer centered
shopping experience has always been our goal, and we pride ourselves in our
comprehensive policies that have put us in a realm above and beyond our competitors.
Here at dottrend we believe in passing along deeply discounted sale
prices to our customers,typically saving them 30-70% off of retail costs.
For some shipping companies, it takes 2-5 business days for the tracking
information to update on the system. If your order was placed more than 5
business days ago and there is still no information on your tracking
number, please contact us.
WILL MY ITEMS BE SENT IN ONE PACKAGE?
For logistical reasons, items in the same purchase will sometimes be sent
in separate packages, even if you’ve specified combined shipping.
If you have any other questions, please contact us and we will do our best
to help you out
Contact Us Page
Have any questions or need to get more information about the product?
Either way, you’re in the right spot. Email us at info@dottrendshop.com or
call us on
+(60) 111-931-8933
Privacy policy
dottrend is compliant with The General Data
Protection Regulation. It means that we are open about our methods of tracking and use of the
visitors’ personal data, and you can freely check what exactly we’re doing
to it.
At www.dottrend.shop we collect
● Your name and surname
● Your email address
● Your physical address
● Your phone number
● The data about the browser and device you use to view the store
● The way you navigate the store
We gather your contact details because they are necessary to accept and
process your orders, and to make sure you’ve got your packages.
We gather the details of your technical equipment and on-site behavior in
order to make our store more user-friendly, and to personalize our store
services for you (for example, to automatically switch the store to the
mobile version.)
Our store works with outer companies that help us provide the best service
for you, and these third parties also use some of the personal details you’re
leaving. We limit the data they can access to only what is necessary for
them to perform their obligations.
We gather your contact details because they are necessary to accept and
process your orders, and to make sure you’ve got your packages.
We gather the details of your technical equipment and on-site behavior in
order to make our store more user-friendly, and to personalize our store
services for you (for example, to automatically switch the store to the
mobile version.)
Our store works with outer companies that help us provide the best service
for you, and these third parties also use some of the personal details you’re
leaving. We limit the data they can access to only what is necessary for
them to perform their obligations.
● Payment services use your credit card number, your name and
surname to verify and process your payments for our products
● Our manufacturers and stock keepers use the data of your order
contents to assemble the necessary package for you
● Postal services use your first name, last name, and physical address
to arrange the product delivery for you
● Mass mailing services use your email address to send you emails (if
you have subscribed for them)
If you keep browsing our webstore after reading this Privacy Policy, you
give us the consent to use your personal details for the purposes explained
above.
If you don’t agree to these terms, please leave the website.
You can email us at info@dottrendshop.com and ask
● To receive the copy of your personal details we have collected
● To delete your personal details from our system
● To withdraw your consent (if you previously agreed to provide us with
the data, but then changed your mind)
We are doing our best to guarantee the security of your personal details
while keeping and using them.
Thank you for your cooperation!
Terms Of Service
We provide services to you subject to the notices, terms, and conditions set
forth in this agreement. Besides, you will obey the rules, guidelines,
policies, terms, and conditions applicable to such services before you use
them. We reserve the right to change this site and these terms and
conditions at any time.
Before proceeding, please read this agreement because accessing,
browsing, or otherwise using the Site indicates your agreement to all the
terms and conditions in this agreement
You shall not upload, distribute, or otherwise publish through this Site any
Content, information, or other material that (a) includes any bugs, viruses, worms, trap doors, Trojan horses, or other harmful code or properties; (b) is
libelous, threatening, defamatory, obscene, indecent, pornographic,
discriminatory, or could give rise to any civil or criminal liability under the
laws of the U.S. or the laws of any other country that may apply; or
(c)violates or infringes upon the copyrights, patents, trademarks, service
marks, trade secrets, or other proprietary rights of any person.
www.dottrend.shop may give you an account identification and
password to enable you to access and use certain portions of this Site.
Each time you use a password or identification, you are deemed to be
authorized to access and use the Site in a manner consistent with the
terms and conditions of this agreement, and www.dottrend.shop has no obligation to investigate the source of
any such access or use of the Site.
● To withdraw your consent (if you previously agreed to provide us with
the data, but then changed your mind)
By accepting these Terms of Use through your use of the Site, you certify
that you are 18 years of age or older. If you are under 18 years old please
use this Site only under the supervision of a parent or legal guardian.
Subject to the terms and conditions of this agreement, hereby grants you a
limited, revocable, non-transferable, and non-exclusive license to access
and use the Site by displaying it on your Internet browser only for the
purpose of shopping and not for any commercial use or use on behalf of
any third party, except as explicitly permitted by
www.dottrend.shop in advance. Any violation of this Agreement shall
result in the immediate revocation of the license granted in this paragraph
without notice to you.
Unless explicitly permitted by our company in advance, all materials,
including images, text, illustrations, designs, icons, photographs, programs,
music clips or downloads, video clips and written and other materials that are part of this Site (collectively, the “Contents”) are intended solely for
personal, non-commercial use. You may not make any commercial use of
any of the information provided on the Site or make any use of the Site for
the benefit of another business. We reserve the right to refuse service,
terminate accounts, and/or cancel orders in its discretion, including, without
limitation, if we believe that customer conduct violates applicable laws or is
harmful to our interests. You may not reproduce, distribute, display, sell,
lease, transmit, create derivative works from, translate, modify, reverseengineer, disassemble, decompile, or otherwise exploit this Site or any
portion of it unless expressly permitted by our company in writing.
You will be solely responsible for all access to and use of this site by
anyone using the password and identification originally assigned to you
whether or not such access to and use of this site is actually authorized by
you, including without limitation, all communications and transmissions and
all obligations (including without limitation financial obligations) incurred
through such access or use. You are solely responsible for protecting the
security and confidentiality of the password and identification assigned to
you. You shall immediately notify
www.dottrend.shop of any unauthorized use of your password or
identification or any other breach or threatened breach of this Site’s
security.
Returns and refunds Page
Order cancellation
All orders can be cancelled until they are shipped. If your order has been
paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no
longer be cancelled
Refunds
We offer a 100% money back guarantee on all products that are defective
or damaged during shipping. Just let us know and we will provide a return
address and a replacement or refund as preferred.
If you are unsatisfied with your order – please contact our support and we
will do our best to help you out!
Customers will be responsible for paying return shipping costs.
We do not issue the refund if
● your order does not arrive due to factors within your control (e.g.
providing the wrong shipping address)
*You can submit refund requests within 15 days after the guaranteed
period for delivery (45 days) has expired. You can do it by sending a
message on Contact Us page.
FAQ Page:
How are shipping costs calculated?
Shipping costs are calculated based on shipping method (air, sea or land)
and product weight / volume. Different shipping companies have different
rates, so it’s best to check and compare which is most affordable and
economical. For more details on how shipping costs are calculated, please
contact us directly.
What is Buyer Protection?
Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.
You are protected when
● The item you ordered did not arrive within the time promised by the seller.
● The item you received was not as described.
● The item you received that was assured to be genuine was fake
To provide the best experiences, we use technologies like cookies to store and/or access device information. Consenting to these technologies will allow us to process data such as browsing behavior or unique IDs on this site. Not consenting or withdrawing consent, may adversely affect certain features and functions.
Functional
Always active
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
Preferences
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
Statistics
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
Marketing
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.